Returns
Option 1 – No Refunds/Exchanges
We do not accept Return and Exchange unless the item you purchased is defective. If you receive a defective item, please contact us at abilitytrading@eim.ae with details of the product and the defect. You can send the item you consider defective to :
# Ware House No 1, 18th B Street , Al Quoz 2 , Dubai , UAE
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 7 Seven working days, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Option 2 – Refunds Permitted
We accept returns. You can return unopened items in the original packaging within 7 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase, we cannot offer you a refund or an exchange.Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at info@abilitydubai.com
Exceptions
Some items are non-refundable and non-exchangeable.
Shipping
To return the item you purchased, please mail it to: info@abilitydubai.com
# Ware House No 1, 18th B Street , Al Quoz 2 , Dubai , UAE
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.